PURCHASING
Who Do You Sell To?
Everyone! Unlike some companies who only sell to others within the trade, SDH glass vases and ceramic vases sell to both the public and B2B. We offer an incredible selection of vases,containers and event décor at amazing wholesale prices to everyone!
If you are a business, you may contact our account mangager and take advantage of our additional bulk order wholesale discounts.
Whether your order is a single case or multiple pallets, we value each and every one of our customers and treat all orders with equal care and attention.
How Do I Register To Become A Customer?
Creating an account will open up additional account options which will assist you in ordering from us again in the future. Click here to register for an account with us today!
I Have A Business, How Do I Sign Up As A Business Wholesale Customer?
Please send a email to sales2@sdhozii.com and our account manager will contac you.What Is Your Minimum Order Amount?
We do not have a minimum order amount. We do sell the majority of glass vases and containers by the full case in order to help keep our pricing as low as possible, if you need to order less than a full case, you may contact for us a custom order quote and we can assist you. Orders which contain split cases are subject to a repackaging fee.
PAYMENT
What Forms Of Payment Do You Accept?
We accept Visa, MasterCard, and PayPal.
SHIPPING
How Quickly Will My Order Ship?
Most orders(in stock products) placed during the business week are processed and shipped within 3~5 working days, depending on the order size.
Where Do You Ship From?
We ship directly from our main warehouse in China.
No.1, East Lane, Sanheng Road,Yuancun
Tianhe District, Guangzhou China
How Quickly Will I Receive My Order?
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Do You Ship To PO Boxes?
Unfortunately, due to the size of our items, we cannot ship to PO boxes.
Can I Pick-Up At Your Warehouse?
Absolutely, local customers are more than welcome to pick-up orders. Our pickup hours are Monday-Friday 8:00am-5:00pm. To help ensure your order is ready when you arrive, please note an approximate pickup date/ time when placing your order online or over the phone.
Do You Drop-Ship?
Yes, Wholesale Glass Vases can drop ship directly to your customers for a nominal fee. Please contact us directly for more information.
PRODUCTS
Are Your Products Handmade?
The majority of our products are handmade by skilled craftsman within the industry. With any handmade piece there could be some slight variations in sizing, especially with hand-blown glass, as well as some blunt or rough edging as our pieces do not employ high grit polishing post production. Due to the nature of hand-blown pieces, there is a possibility of a sizing discrepancy within +/- 0.5” inches. Also, with any true hand blown glass piece, there is always the possibility of air bubbles within the glass as they are a natural byproduct of any hand blown glass item,
Where Are Your Items Manufactured?
We manufacture all of our products in China.
How Are Your Products Measured?
All our products are manufactured in metric dimensions and then converted to the nearest standard measurement to make it easier for our customers to visualize. Due to this, there may be some slight discrepancies on the size measurements of certain pieces. If you need exact dimensions for your specific needs, please contact our office to have one of our customer service associates get the exact dimensions for you.
All of the items are measured from outside edge to outside edge of the piece, inside opening diameters or heights would vary depending on each piece. When the containers are made, we can only control the outside opening diameter or height because the blow mold can only control those parameters. Since the majority of our pieces are handmade containers / hand-blown glass vases, if you look carefully, there might be very minute differences between them.
Do Your Ceramics Contain Drainage Holes?
No, our ceramic line currently does not come equipped with drainage holes.
Can I Fill Vases With Rocks And Water?
It depends on the sizes of products. Normally smaller vase 6x6 or smaller are able to hold water better. Also cannot be those thin terrarium glass, it needs to be the regular glass vases. Larger Vases we do not recommend our customers to fill our vases with waters. Anything larger than 7x7", or taller. Larger vases normally the wall of the vase is expanded larger, so the pressure on the wall would be much greater than the smaller vases. If you do decide to fill the vase with water/rocks, you will be liable for your own decisions. If you are uncertain, please contact our office for details on the recommendations.
Are Your Items Safe For Candle Making?
The majority of our glass and ceramic pieces are considered suitable for candle making. However, because the overall temperature a candle burns at can be affected by several factors: the type of wax you are using. if there are any chemical additives for fragrance, the wick size, etc - we recommend placing a smaller order, or emailing us directly to inquire about a sample piece order.
I Received A Damaged Or Incorrect Item, What Should I Do?
Please contact us at sales2@sdhozii.com or your account manager and we will be happy to assist you with your claim. All damaged item claims must be submitted no later than 2 weeks from date of order receipt and must be accompanied by pictures of the damages. Claims submitted outside the allowable time frame or without sufficient evidence of damage may be denied.
